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Standard Life Assurance Limited
Financial Ombudsman decision DRN7652399 Upheld
Upheldoutcome, as published by the Ombudsman
£4,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
failed to set up the direct debit correctly despite Mrs Y contacting it about this, but still sent a letter threatening repossession following missed paymentsCharges and fees
complaints of poor service by Standard Life Assurance Limited in relation to their mortgageMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7652399.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.