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Tesco Personal Finance Limited

Financial Ombudsman decision DRN7646683 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr G has complained that Tesco Personal Finance PLC failed to treat a transaction as fraudulent.Unauthorised transaction

Tesco also said it didn’t think a chargeback would succeed because chip and PIN had been used.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7646683.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.