Barclays Bank Plc
Financial Ombudsman decision DRN7635021 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
didn’t tell them about the early repayment charge clearly before they took out a mortgageMortgage administration
Woolwich has agreed that it gave incorrect information about the charge when Mr and Mrs L called to discuss itService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7635021.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.