Barclays Bank Plc
Financial Ombudsman decision DRN7632498 Upheld
Upheldoutcome, as published by the Ombudsman
£236redress stated in the decision
Mon Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
a block on its accountFunds blocked or frozen
Barclays says it blocked one of Mrs S’ accounts at the same time as S’ account. It accepts it didn’t tell Mrs S that any of the blocks were removed until July 2016. In November 2016 it apologised for the length of time taken to respond to S, and the lack of contact.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7632498.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.