PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN7614250 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

the payment made to PayPal (and credited to Miss S’s account) was fraudulent – in that it was made without the authority of the payer.Unauthorised transaction

I can therefore make an award in respect of PayPal’s handling of Miss S’s concerns, but only if I determine the underlying complaint about a financial service in her favour.Complaint handling

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7614250.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.