Firms › Nationwide Building Society ›
Nationwide Building Society
Financial Ombudsman decision DRN7582727 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Mortgage administration
In the Ombudsman’s words
Nationwide could not explain why Mr D’s current account had been closed.Account closed or refused
Mr D complains that Nationwide Building Society did not set up a direct debit, causing his mortgage arrears to increase.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7582727.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.