Barclays Bank Plc
Financial Ombudsman decision DRN7576201 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Barclays accept their responsibility to treat Miss M’s financial difficulties sympathetically and positively.Treatment in financial difficulty
Miss M has complained about the interest charges Barclays Bank PLC made to her account for her overdraftCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7576201.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.