Bank of Scotland Plc

Financial Ombudsman decision DRN7574858 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Identity checks and access

In the Ombudsman’s words

repay money paid out of his account which he says he didn’t makeUnauthorised transaction

contact details were updated in a branch... This change could only have been done if the person going into the branch had correct identificationIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7574858.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.