Secret Eye Limited
Financial Ombudsman decision DRN7573929 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Product mis-sold
In the Ombudsman’s words
took a fee from his bank account for arranging a loan without his knowledgeUnauthorised transaction
Mr A was not clearly informed about the fee in accordance with Office of Fair Trading’s requirements to make the ‘purpose and nature of the fee sufficiently clear at the outset’Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7573929.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.