PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN7562738 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr G’s PayPal account was accessed by a third party and a number of payments were made from it.Unauthorised transaction

PayPal accepts that it was in error in failing to reverse the payment, but it argues that it was not responsible for any distress caused by the debt collection agency.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7562738.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.