Bank of Scotland Plc

Financial Ombudsman decision DRN7551860 Not upheld

Not upheldoutcome, as published by the Ombudsman

£555redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Halifax accepts that it could have done more by placing a marker on the account sooner. As a result, it refunded charges from the time Mr C says that he informed the bank he wanted his name to be removed from the account.Charges and fees

The adjudicator did not recommend that the complaint should be upheld. She concluded that Halifax was entitled to pursue Mr C for the debt.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7551860.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.