Indigo Michael Limited

Financial Ombudsman decision DRN7551121 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jul 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

didn’t complete enough affordability checks before approving his Safety Net facilityIrresponsible lending

Remove all unpaid interest, fees and charges from the outstanding balance that were applied from 9 July 2016Charges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7551121.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.