Barclays Bank Plc
Financial Ombudsman decision DRN7549803 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Barclays wouldn’t agree to refund any charges on the overdraftCharges and fees
Miss S is unhappy with the level of service she received from Barclays Bank UK Plc (Barclays) when her debit card expired, and she couldn’t access her online banking.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7549803.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.