TSB Bank plc

Financial Ombudsman decision DRN7537590 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£1,910redress stated in the decision

Mon Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Mr D complains that TSB Bank plc will only refund about half of the unauthorised cash withdrawals that were made using his debit card.Unauthorised transaction

I’m persuaded that TSB should refund the interest and charges debited in March 2016.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7537590.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.