Clydesdale Bank Plc
Financial Ombudsman decision DRN7518950 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
delays in them being given an appointment with a mortgage adviserMortgage administration
it fell short of the level of service that Mr and Mrs W could reasonably have expectedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7518950.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.