Arrow Global Limited

Financial Ombudsman decision DRN7504079 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Charges and interest have been added to the account unfairlyCharges and fees

Information about the account is being recorded incorrectly on their credit filesCredit file reporting

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7504079.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.