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Arrow Global Limited
Legal entity: Arrow Global Limited
FCA register status: No longer authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 05606545
136banking decisions
44.1%uphold rate
76not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Credit file reporting | 68 | 35 | 51.5% |
| Complaint handling | 41 | 25 | 61.0% |
| Treatment in financial difficulty | 21 | 8 | 38.1% |
| Charges and fees | 15 | 6 | 40.0% |
| Service failure | 14 | 10 | 71.4% |
| Support for vulnerable customers | 10 | 6 | 60.0% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2023-H1 | 25.8% | — | — | 36 |
| FOS | 2022-H2 | 46.0% | — | — | 47 |
| FOS | 2022-H1 | 36.5% | — | — | 51 |
| FOS | 2021-H2 | 25.7% | — | — | 58 |
| FOS | 2021-H1 | 15.2% | — | — | 50 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.