Barclays Bank Plc
Financial Ombudsman decision DRN7502420 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Jan 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Barclays Bank Plc has overcharged it for storing a wallet of documents. He wants Barclays to refund a large amount of fees.Charges and fees
K raised the poor service it had received from Barclays on several occasions... The bank has readily acknowledged it did not handle this matter wellService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7502420.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.