National Westminster Bank Plc

Financial Ombudsman decision DRN7500955 Upheld

Upheldoutcome, as published by the Ombudsman

£1,230redress stated in the decision

Mon Nov 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr A says £1,230.00 was withdrawn from his National Westminster Bank Plc account without his authority or consent.Unauthorised transaction

He then complained to NatWest when his fraud claim was declined and his account closed.Account closed or refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7500955.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.