Mortgage Express
Financial Ombudsman decision DRN7488872 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Oct 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs B complain that Mortgage Express would not agree to extend the term of their buy to let mortgages and would not explain why.Mortgage administration
He said that: - Mortgage Express was not under any obligation to extend the term on any of the buy to let mortgages. - It didn’t have to explain it’s reasoning to Mr and Mrs B but he could not see that its decision was unfair.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7488872.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.