Cheltenham & Gloucester plc

Financial Ombudsman decision DRN7436939 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr L complains that Cheltenham & Gloucester Plc (‘C&G’) has unfairly threatened to increase his mortgage payments under a consent to let (‘CTL’).Mortgage administration

He also points out that C&G’s final response letter was sent to his wrong address, namely *6 rather than *5Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7436939.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.