Firms › The Royal Bank of Scotland Plc ›

The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN7432738 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

RBS agreed that Miss T’s access to online banking had been blocked at this time. It said this was because one of the bank’s systems had flagged fraudulent activity.Funds blocked or frozen

Miss T complained that her card with The Royal Bank of Scotland Plc (RBS) was blocked while she was on holiday. She failed security over the phone, which she said was because RBS had her date of birth wrong.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7432738.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.