Cheltenham & Gloucester plc

Financial Ombudsman decision DRN7431727 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,600redress stated in the decision

Mon Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Cheltenham & Gloucester also accepted that it could have done more to keep in touch with Mr and Mrs G between March 2015 and May 2016.Treatment in financial difficulty

Mr and Mrs G complain that Cheltenham & Gloucester Plc didn’t give them enough warning that it intended to enforce the possession order it had obtained for their home.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7431727.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.