Barclays Bank Plc
Financial Ombudsman decision DRN7427816 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mrs Y complains that Barclays Bank Plc didn’t tell her she’d need to pay her interest-only mortgage when it ended and no extension of time would be given.Mortgage administration
But I agree Barclays took too long to deal with this complaint, and I think £150 compensation is fair and reasonable compensation for Mrs Y’s trouble and upset caused by the handling of the complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7427816.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.