Barclays Bank UK PLC

Financial Ombudsman decision DRN7419797 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

The Payment Services Regulations are the relevant law here. These primarily require banks to refund customers if they didn’t make or authorise payments themselves.Unauthorised transaction

Barclays Bank UK PLC closed his account without noticeAccount closed or refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7419797.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.