Bank of Scotland Plc

Financial Ombudsman decision DRN7395245 Not upheld

Not upheldoutcome, as published by the Ombudsman

£14redress stated in the decision

Thu Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Card dispute or chargeback

In the Ombudsman’s words

Halifax has taken steps to assist Miss M with her financial difficulty.Treatment in financial difficulty

Miss M complains that Bank of Scotland plc (trading as Halifax) will not refund a payment she didn’t authorise from her account.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7395245.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.