Bank of Scotland Plc

Financial Ombudsman decision DRN7385222 Not upheld

Not upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

Wed Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Mrs F complains that Bank of Scotland plc charged her overdraft fees she couldn’t affordCharges and fees

ignored her letters about that issueComplaint handling

reasonable adjustment to take account of her disabilitySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7385222.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.