Metro Bank PLC

Financial Ombudsman decision DRN7384197 Upheld

Upheldoutcome, as published by the Ombudsman

£45redress stated in the decision

Sun Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

Metro Bank then wrote to her to say that it had reviewed her accounts and decided that it no longer wanted to continue to provide her with banking facilities. It gave her 60 days’ notice that her accounts would be closed.Account closed or refused

Miss N complains about the way Metro Bank PLC dealt with her request to raise a dispute about a payment she’d made using her current accountCard dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7384197.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.