Barclays Bank Plc
Financial Ombudsman decision DRN7368054 Not upheld
Not upheldoutcome, as published by the Ombudsman
£13redress stated in the decision
Mon Nov 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
They have also complained that the fee for their bank account caused or added to their problems when they were suffering financial hardship.Treatment in financial difficulty
Mr and Mrs T complain that Barclays Bank Plc has acted unfairly because it won’t refund them the bank charges they have paid on their account over many years, including overdraft interest and ‘penalty’ charges.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7368054.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.