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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN7365170 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

I order Kensington Mortgage Company Limited to pay Mr N £250 in compensation for the trouble and upset it has caused him by adding interest and charges to his mortgage account when it was not entitled to.Charges and fees

Kensington also realised that, for the period during which it incorrectly added interest to Mr N’s account, the outstanding balances shown on various statements and notices it gave him were wrong.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7365170.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.