Bank of Scotland Plc

Financial Ombudsman decision DRN7346608 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Feb 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss H complains that Bank of Scotland plc (trading as Halifax) gave her incorrect information about her mortgage when she wanted to move house.Mortgage administration

Halifax has accepted that Miss H was given the wrong information in the telephone call.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7346608.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.