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Close Brothers Limited
Financial Ombudsman decision DRN7329255 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,842redress stated in the decision
Fri Feb 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Mr A complains that Close Brothers Limited (trading as Close Motor Finance) (CMF) is wrong to ask him to pay additional charges after he ended a conditional sale agreement.Charges and fees
amend Mr A’s credit file to show the finance ended in accordance with paragraph 1 above and remove any adverse information recorded after that.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7329255.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.