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Bank of Scotland Plc
Financial Ombudsman decision DRN7322691 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M’s complaint is that when he used his Lloyds Bank PLC (“Lloyds”) card to make an online hotel booking, it took a payment from his account without asking for his three-digit security code.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7322691.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.