Clydesdale Bank Plc
Financial Ombudsman decision DRN7320339 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
She says she was in debt and that her account was constantly overdrawn. Clydesdale should have picked up on this and blocked some of her payments.Treatment in financial difficulty
Miss R complains Clydesdale Bank Plc unfairly applied charges and interest to her two accounts.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7320339.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.