Bank of Scotland Plc

Financial Ombudsman decision DRN7311571 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss S says that the basis of her complaint is that the charges aren’t sustainable because of financial hardship.Treatment in financial difficulty

Miss S complained because Bank of Scotland plc, trading as Halifax, refused her request for a refund of all charges that had been applied to her account in the previous 12 years.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7311571.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.