TSB Bank plc

Financial Ombudsman decision DRN7286651 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

TSB then received information from the remitter’s bank which cast doubt over the integrity of the payment.Unauthorised transaction

TSB Bank plc removed funds from his account, closed the account and recorded an adverse marker with CIFAS.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7286651.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.