HSBC Bank plc

Financial Ombudsman decision DRN7284215 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,174redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

HSBC offered to refund interest on the mortgage account from 21 November 2012 to 18 August 2013, a total of £2,174.Charges and fees

HSBC failed to take it into possession. It continued to write to the property address and didn’t update its solicitors.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7284215.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.