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Countrywide Principal Services Limited
Financial Ombudsman decision DRN7256106 Upheld
Upheldoutcome, as published by the Ombudsman
£248redress stated in the decision
Fri Jun 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Miss G complains that Countrywide Principal Services Limited (Countrywide) didn’t handle her help to buy mortgage application correctly.Mortgage administration
Countrywide has now agreed to pay £100 compensation for the customer service it’s provided as well as refunding the valuation fee.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7256106.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.