Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN7247492 Not upheld

Not upheldoutcome, as published by the Ombudsman

£151redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Complaint handling

In the Ombudsman’s words

Remove all applied fees and penaltiesCharges and fees

Rectify the damage done to Mr T’s credit records/historyCredit file reporting

HCCF ignored Mr T’s complaint letters and phoned him at his employmentComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7247492.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.