Hitachi Capital (UK) Plc

Companies House 13195650, incorporated February 2021 — this company is dissolved.

This company is dissolved at Companies House. The decisions below still stand as a record of what was decided, but the business behind them may no longer be trading, and any current customers may now be dealt with by a different entity.

167banking decisions

28.7%uphold rate

119not upheld

Beyond banking

The figures above cover this firm’s banking, credit and mortgage decisions only. The Ombudsman also decided complaints about it in other sectors, which behave differently and are kept separate rather than averaged in.

Sector	Decisions	Uphold rate
Banking, credit and mortgages — shown above	167	28.7%
Payment protection insurance	1	—

What this firm loses on

Issue	Decisions	Upheld	Uphold rate
Product mis-sold	41	18	43.9%
Charges and fees	31	6	19.4%
Credit file reporting	28	12	42.9%
Complaint handling	14	4	28.6%
Irresponsible lending	12	0	0.0%
Interest and rates	10	2	20.0%

The official record

What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.

Source	Period	Upheld	Opened	Closed	New cases
FOS	2021-H2	42.9%	—	—	304
FOS	2021-H1	37.1%	—	—	414

Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.