Bank of Scotland Plc

Financial Ombudsman decision DRN7232659 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Sep 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

it hasn’t received any statements for the last eight years. It believes this has led to it incurring a number of additional costs.Charges and fees

BOS should have sent regular account statements to C Ltd.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7232659.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.