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Mortgage Advice Bureau Limited
Financial Ombudsman decision DRN7224986 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
MAB would charge them up to 1% of the value of the loan. But it would waive this fee if Mr and Mrs L took out a life assurance or mortgage protection insurance policyCharges and fees
it delayed in sending out a mortgage redemption statementMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7224986.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.