R. Raphael & Sons Limited

Financial Ombudsman decision DRN7222928 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

61 transactions, totalling £1131.47, were made using his OnePay card between 10 October and 2 May 2017 which were not authorised by him.Unauthorised transaction

OnePay did admit that Mr R had incurred international transaction fees in error, totalling £296, and credited his account with that amount along with a £50 gesture of goodwill.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7222928.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.