Barclays Bank Plc
Financial Ombudsman decision DRN7204479 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5,000redress stated in the decision
Fri Aug 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Data and privacy
In the Ombudsman’s words
Barclays Bank Plc took money out of her account without any warning.Unauthorised transaction
She complained about that too. She told us that Barclays said that because of its workload it couldn’t notify people before it takes money out of their accounts. And the complaint handler could look up Miss K on social media because that’s in the public domain, and they have a mutual connection.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7204479.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.