Barclays Bank Plc
Financial Ombudsman decision DRN7170879 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr L’s complaint against Barclays Bank Plc (“Barclays”) is that they won’t refund him for credit card transactions he said he didn’t authorise.Unauthorised transaction
Barclays investigated the complaint, and found that it had made some small administrative errors in its handling of certain matters, for which it paid Mr L £75 compensation, and a refund of charges.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7170879.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.