Bank of Scotland Plc

Financial Ombudsman decision DRN7160264 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Miss A complains about the numerous errors she says Bank of Scotland plc (BoS) made on her chargeback request.Card dispute or chargeback

There’s no dispute that BoS made mistakes in the process of raising Miss A’s chargeback dispute.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7160264.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.