BankConductIndex

Firms › Nationwide Building Society ›

Nationwide Building Society

Financial Ombudsman decision DRN7158255 Not upheld

Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

She wants these issues put right, including compensation and a refund of fees, charges and overpayments.Charges and fees
Ms G is unhappy with how Clydesdale Bank PLC has administered the buy-to-let mortgages she took out.Mortgage administration

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7158255.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.