Barclays Bank Plc
Financial Ombudsman decision DRN7144347 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mrs O complains that Barclays Bank Plc pressured her in to altering a business bank mandate so that both her and her business partner had to sign for transactions.Account closed or refused
More recently, Mrs O has complained to this service about F’s business relationship manager. She says there was a conflict of interest because F’s relationship manager continued to act for her business partner and opened another account for him when the manager was aware of the dispute.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7144347.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.