Close Brothers Limited

Financial Ombudsman decision DRN7123275 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mrs D complains that Close Brothers Limited (trading as Close Brothers Motor Finance) is wrong to hold her liable to repay car finance.Unauthorised transaction

She wants Close Brothers to accept she didn’t borrow this money and rectify her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7123275.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.