Bank of Scotland Plc

Financial Ombudsman decision DRN7120440 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Miss A complains that Bank of Scotland Plc trading as Halifax hasn’t allowed her to take out a fixed rate mortgage product.Mortgage administration

Halifax accepted that it didn’t get back to Miss A about backdating the interest rate which I consider was unsatisfactory customer serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7120440.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.